Privacy Policy

1. Introduction

Rim Suan is committed to protecting the personal information of all visitors, enquirers, and residents who interact with our residence. This policy explains what information we collect, how we use it, and what choices you have regarding its handling.

We process personal data in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA). If you are an international enquirer, we also acknowledge the principles of the GDPR and similar frameworks as guiding standards.

If you have any questions about this policy, please contact us at privacy@rimsuanvs.

2. What Personal Data We Collect

We collect personal data in the following circumstances:

• When you submit an enquiry through our website contact form: name, email address, phone number (optional), and the content of your message
• When you arrange or attend a Discovery Day Visit: name, contact details, and notes related to your preferences and questions
• During an Extended Comfort Stay or Permanent Home Membership: expanded personal information including dietary needs, room preferences, family contact details, and relevant care notes
• When you browse our website: anonymised usage data through analytics cookies (only if you have consented)

We collect only what is necessary for the purpose at hand. We do not collect sensitive data such as health records or financial information through our website.

3. Legal Basis for Processing

We process personal data on the following legal bases:

• Consent — for marketing communications and non-essential cookies, where you have given explicit consent
• Contract performance — to fulfil the terms of your residency arrangement
• Legitimate interest — to respond to your enquiry and maintain communication with prospective and current residents
• Legal obligation — where Thai law requires us to retain or report certain information

4. How We Use Personal Data

• To respond to your enquiry and provide information about residency options
• To arrange and manage your Discovery Day Visit, Extended Comfort Stay, or Permanent Home Membership
• To maintain and improve the standard of service provided to residents
• To communicate relevant updates about the residence, including activity schedules and community events (for current residents)
• To fulfil legal reporting obligations under Thai law
• To improve our website through anonymised analytics (only with consent)

We do not sell your personal data. We do not share it with third parties for marketing purposes.

5. Data Sharing

Your data may be shared with:

• Members of the Rim Suan team directly involved in your residency or enquiry
• Trusted service providers operating on our behalf (e.g., website hosting, analytics) — bound by appropriate data protection agreements
• Legal authorities, where required by Thai law

Family members and liaisons are provided only the information that you or your residency agreement expressly authorises.

6. Data Retention

We retain personal data for the following periods:

• Enquiry data from non-residents: up to 24 months after last contact
• Residency records: 7 years following end of residency, in accordance with Thai legal requirements
• Analytics data: anonymised data retained for up to 26 months

When data is no longer needed, it is deleted or anonymised securely.

7. Cookies

We use cookies to understand how visitors interact with our website and to improve its function. Essential cookies are necessary for the site to operate. Optional analytics and preference cookies are used only with your consent. Please see our Cookie Policy for full details and management options.

8. Data Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, disclosure, or loss. These include:

• Secure, encrypted storage for digital records
• Access controls limiting data access to authorised staff
• Regular review of data handling practices

In the event of a data breach that affects your rights, we will notify you as required under applicable law.

9. Your Rights

Under Thai PDPA and applicable international standards, you have the following rights:

• Right to access — request a copy of personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your personal data where no legal basis requires retention
• Right to data portability — receive your data in a commonly used format where applicable
• Right to object — object to processing based on legitimate interest
• Right to withdraw consent — withdraw consent at any time for consent-based processing
• Right to lodge a complaint — with Thailand's Personal Data Protection Committee

To exercise any of these rights, please contact us at privacy@rimsuanvs. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external websites, including maps and third-party services. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external services you visit.

11. Children's Privacy

Rim Suan's services are intended for adults aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has submitted personal data through our website, please contact us and we will promptly address the matter.

12. Changes to This Policy

We may update this policy from time to time. Any significant changes will be communicated by posting the updated policy on this page with a revised "Last Updated" date. Continued use of our website following any update constitutes acceptance of the revised policy.

13. Contact

For any privacy-related enquiries or requests:

• Email: privacy@rimsuanvs
• Post: Rim Suan, 89/3 Moo 6, Phetkasem Road, Hua Hin, Prachuap Khiri Khan 77110, Thailand
• Phone: +66 32 547 216 (office hours: Monday–Saturday, 8:00 AM–5:00 PM ICT)